Shipping policy


SHIPPING


Our regular FedEx Ground delivery gets product anywhere in the ten Canadian provinces between 1 and 7 business days.

We service all of Canada with FedEx. FedEx Ground offers a 7 Business day service which is quite economical. Canadian orders are generally shipped daily with FedEx Ground. Ontario deliveries take 1-3 business days and Quebec deliveries take 1-6 business days. The Maritimes and Prairies can expect 2-3 business days. Alberta and BC can expect 7 business days. 


LIMITED FREE SHIPPING PROGRAM


Look for the Shipping icon on each product page which will tell you the flat rate and the order value when FREE shipping applies. 

Products ship for "FREE when $499 or more. 

Orders are shipped daily from our Ontario warehouse by FedEx. Ontario and Quebec deliveries take 1 business day. The Maritimes and Prairies can expect 2-3 business days. Alberta and BC can expect a maximum of 6 business days.


NO ON-TIME GUARANTEE


We have no control over our shipping partners, their operations, or events that affect their delivery schedules. We, therefore, do not guarantee on-time delivery.


PROCESSING TIME


Orders received between Monday and Friday are processed on the next business day. Orders received on Friday afternoon, Saturday and Sunday (Eastern Time) are usually processed on Monday. A business day is a regular work day. Business days do not include weekends or statutory holidays.


NO LIABILITY FOR CUSTOMER DATA ENTRY ERRORS


We are not responsible for customer errors in delivery address entry or delivery method. Please review your order and contact us immediately if you find mistakes.


LIABILITY FOR NON-DELIVERY DUE TO CUSTOMER ABSENCE


If you or your designated recipient are not home to accept your parcel, and the FedEx delivery person can not find a secure drop point for it, he or she may make up to two additional attempts to deliver your package. 

We are not responsible if you or your designated recipient is absent during any delivery attempts and, as a result, FedEx returns the package to us as undeliverable. In such a case, an additional fee will apply to reship your package. If you choose to cancel your order after an instance of non-delivery, we will deduct the original shipping fee from your refund.


BUSINESS DAYS


A business day is a regular work day. Business days do not include weekends or statutory holidays.